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June 17, 2024
Kimmel Center - New York City

Schedule
(updated April 21st)

8:30 AM - 9:00 AM Registration & Coffee

9:00 AM - Welcome - Jeff Pulver - Founder, pulver.com

9:15 AM -The Future of AI-What's Coming in the Next Few Years? - Jon Einsenstein - AI Strategy, Product & Transformation Lead, Unlocked Ventures

9:45 AM -The Impact of AI on the Communications / Cable Industries - Moderated by Jeff Pulver - Founder, pulver.com

10:15 AM - Achieving AI Literacy - Corporate, Professional and Personal - Jeff Pulver - Founder, pulver.com & Joe Mazzeo - Partner, Crossfire Consulting

10:45 AM - Morning Break 

11:00 AM BREAKOUT SESSIONS

1. AI Basic Training - AI Literacy 101 - Joe Mazzeo - Partner, Crossfire Consulting

 

2. Call CentersCall Center Automation for Max Productivity Thomas Howe - CTO, STROLID Inc

3. Enterprise Comms - AI Recaps - Using AI to Capture Conversations Vincent Paquet - Chief Product Officer, Dialpad Inc

4. OperationsCombining AI and 5G/6G for Superior Edge Computing Akshay Sharma - Chief Technology Evangelist, Accure.AI

5. Product/Service Management - Personalization at Scale: Leveraging AI for Targeted Marketing - Maria Julia Carfora - CEO, Siofiv

11:30 AM BREAKOUT SESSIONS

1. AI Basic TrainingAI Literacy 102 - Joe Mazzeo - Partner, Crossfire Consulting

2. Call CentersBuilding and Using AI Voice Agents to Drive New Products and Services - Dan Jenkins - CEO & Co-Founder, Nimble Ape

3. Enterprise Comms Effectively Managing Enterprise Communications with AI Jane Laino - President, Dlgby 4 Group Inc & Dan Hughes - President, Sakon

4. Operations Addressing the Practical Challenges in AI Operations Toufi Saliba - CEO & Co-Founder, HyperCycle

5. Product/Service Management- Using AI to Integrate Video Creation into Operations - Jeremy Toeman - CEO & Founder, Aug X Labs 

12:00 PM BREAKOUT SESSIONS

1. AI Basic TrainingAI Literacy 103 - Joe Mazzeo - Partner, Crossfire Consulting

2. Call CentersNavigating the Legal Intricacies of AI Use in Customer Service and Telemarketing - Diana James - Marashlian & Donahue PLLC

3. AI Deployment in Business Pranks Gone Right: How an AI Telephony Chatbot Ruined My Telemarker Revenge Abbi Minessale - Engagement Marketing Manager, SignalWire 

4. Product/Service Management- Discover how AI and Generative AI Solutions Are Transforming Digital Customer Journeys - Infobip

5. Product/Service Management- Using LLMs as the Bridge Between Your Organization's Business Model & the World Your Customers Live In Rob Pickering - AI Developer, Founder, Aplisay

12:30 PM - Lunch

1:30 PM How AI is Empowering Neurodivergent Brains - Peter Shankman - CEO, Mental Capital Consulting

2:00 PM Protecting Enterprises From Deep Fakes - Michael Matias - CEO, Clarity

2:30 PM - AI Deployment Reality Today 

3:00 PM Afternoon Break 

3:15 PM - Innovative Approaches to Achieving AI Productivity and Growth Goals - Moderator - Andy Abramson, CEO Comunicano Inc with Jim Euchner, Partner Outside Insight Consulting & Rose Theresa, CTO, MoveFlux

4:00 PM - Fireside Chat: Breakthrough Operating Efficiency Jeff Pulver - Founder, pulver.com & Vernon Viera,  Exec Director, Verizon

4:30 PM - Fireside Chat:  Shift Happens - Introducing Change to Corporate Culture - Jeff Pulver - Founder, pulver.com & Michael Critelli - Retired CEO, Pitney Bowes & Co-Founder, MoveFlux

4:45 PM - Concluding Remarks - Jeff Pulver - Founder, pulver.com

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